In the menu bar navigate to Skype for Business > Preferences > General > click on the Collect Logs button.
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In the menu bar navigate to Communicator > Preferences or Lync > Preferences, then to General tab and check the Turn on logging for troubleshooting checkbox:Įnable logging in Skype for Business for Mac In the Skype for Business window click on Options icon to access the menu, or click on the drop-down arrow next to it and navigate to Tools > Options, then in the Skype for Business Options window navigate to General tab and under Logging in Skype for Business select Full:Įnabling logging in Communicator 2011 for Mac or Lync 2011 for Mac In the Lync 2013 window click on Preferences icon to access the Options menu, or click on the drop-down arrow next to it and navigate to Tools > Options, then in the Lync Options window navigate to General tab and under Logging in Lync select Full: In the Lync 2010 window click on Preferences icon to access the Options menu, or click on the drop-down arrow next to it and navigate to Tools > Options, in the Lync Options window navigate to General tab and check Turn on logging in Lync under Logging: To enable logging in the Office Communicator, click the menu icon in the left-upper corner of the OCS window and navigate to Tools > Options, then in Office Communicator - Options window navigate to General tab and check Turn on logging in Communicator under Logging: Communicator 2011 For Mac or Lync 2011 for Mac.These logs are used to trace the Lync connectivity, which is important for troubleshooting purposes.īelow you can find the instructions for your version of Lync client: Occasionally, Support may ask you for your Lync Secure Chat and Conferencing log files.
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